Thank you for booking your party at Meadowbank, please take a couple of minutes to study the following to make your party more enjoyable.
Also see Responsibility of the Party Organiser.
By now you should have secured your party booking with the payment of a non-refundable deposit, and confirmed final numbers at least 3 days before the event.
Please note the balance is due 7 days before your scheduled party. No refunds will be given for children who do not attend the party.
We have the ability to take card payments via this website – please follow the links. For additional payments we are able to take these over the phone. If you are struggling to confirm final numbers we can take payment for up to 4 children on the day of the party (please do not exceed this number as we may not be able to cater for all the children).
We can offer additional services to make your party even more special. You can purchase pre-filled party bags / cakes and have a face painter at your party. Please contact Meadowbank Soft Play directly for more information.
What to bring on the day of your party
Your party has arrived
As a party parent, please ensure you arrive 10 minutes before the party is due to commence in order for us to confirm the guest list with you in preparation for welcoming your guests. Please advise your guests to arrive on time where we can direct them to your reserved seating area.
Should your guests bring children that are not shown on the guest list, they will be required to pay the normal entrance fees.
Your party will last approximately 2 hours – 1½ hours play and ½ an hour for party food.
On arrival you will be greeted by your party host who will explain everything to you and guide you and your guests through the event. Rest assured you can sit back and relax for the duration of the party.
After the playtime, the party host will make an announcement to gather the children together.
All announcements will ask the children to gather in the adult seating area where they will be collected by the host, who will take them to the designated party room for the party food.
For the last half an hour of your party you will have exclusive use of the party room. The party food will be served directly to the tables, drinks will be provided on the tables. Before the children eat the food, the party host will bring out the cake (if you have provided one, or ordered one through Meadowbank Soft Play) and sing happy birthday to the birthday child.
At the end of your party, the party host will provide you with one free return pass per party booked.
Socks must be worn at all times! It is recommended that children wear long sleeves and full-length trousers at all times, as the slides can cause friction burns. Nylon (tracksuits, football shirts and some costumes) can be prone to burns and scorch marks.
Please note there is no onsite parking at Meadowbank Soft Play. For your convenience the nearest parking is available at St Martins Walk shopping centre multi storey – sat nav postcode RH14 1UX. This is a pay and display car park.
If you or any of your guests have food allergies, you are recommended to bring your own food for that child – please make staff aware before the party. If there are dietary preferences / requirements please let us know in advance and we will endeavour to accommodate your needs.
Children should always be supervised by their parents or a responsible adult. It is advised to have one parent for every 5 children, and the toddler’s party one parent for every 3 children.
Meadowbank Soft Play ‘rules of play’ apply at all times, and these can be found on entry to the soft play, on your booking information and on the flyer you were given on arrival. Please note unless you have requested a VIP private hire party, then the centre will open to the general public aswell.
Children are not permitted to re-enter the play area after the party has finished.
Please consider the privacy of other guests at Meadowbank Soft Play when taking pictures or filming the party. Please note photography is not permitted whilst children are on the main play structure.
Last but not least, have fun and enjoy!